PaydayLoansOnline – Your satisfaction is our priority!
At PaydayLoansOnline, we believe in preserving and fostering good customer relationships with all our clients. Therefore, if you are not satisfied with any aspect of our service, we would like you to voice your concerns to us directly. Please be aware that by submitting your complaint to us, rather than to a third party, we can deal with your complaint a lot more effectively. If there is anything you are not sure about, feel free to contact us directly.
1. How to Contact Us
You may contact PaydayLoansOnline in any way which is convenient to you, whether by telephone, SMS, in writing or by email. Should you wish to contact us – whether for a request, complaint, or simply information – our details are as follows:
If you have any questions contact us
By letter: 2a Highfield Avenue, London, NW11 9ET
By phone: 0203 909 5555
By email: complaint.handling@paydayloansonline.co.uk
2. Want to Write to Us?
You must include:
- Your PaydayLoansOnline reference number
- Your full name and address
- A daytime telephone number if we need to contact you about your complaint
- Your preferred method of response (i.e. in writing, by e-mail or by telephone)
3. What We Will Do
If your complaint involves a short term loan you have taken out, we will follow the procedure detailed below:
Follow this procedure:
- Upon receipt of your complaint, you’ll get an email acknowledging that we’ve received it. We will then do our best to resolve your complaint as quickly as possible.
- Depending on the nature of the complaint, it can take anywhere from two days to eight weeks to get a final response letter.
- Should you wish to refer the complaint to the Ombudsman, this must be done within six months of the date of our final response letter.
4. The Financial Ombudsman Service
Should you wish to refer your complaint to the ombudsman, this must be done within 6 months of the date of our final response letter.
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
- Telephone number: 0800 023 4 567 (calls to this number are free on mobile phones and landlines)
- Email address: complaint.info@financial-ombudsman.org.uk
- Website: http://www.financial-ombudsman.org.uk/